RETURNS & REFUNDS
PLEASE NOTE! DURING SALES CAMPAIGNS, D O R M I K I D, DOES NOT ACCEPT RETURNS AND REFUNDS!
If you are not happy with your items and wish to return them please send them back to our warehouse address . The products must be returned unworn, unwashed and with all DORMIKID tags on. Returns will only be accepted if original labels are still attached to each product and the original packaging is fully intact. D O R M I K I D cannot accept returns where DORMIKID labels have been removed. Please note that you are responsible for the returned product(s) until it reaches us. D O R M I K I D will not compensate for returned packages lost in the return shipping. You are advised to send the package with a dispatch number so that it can be traced. Returned merchandise shipping charges are at the customer’s expense. Any shipping or customs charges that may incur when returning the products are the customer’s responsibility.
For returns please proceed with following:
* Please email us at shop@dormikid.com and inform us about the order number, order reference and item(s) that you wish to return.
* Re-using the original packaging, tape the parcel securely.
* To ensure the parcel safely reaches us, we recommend that you ask for a proof of postage and/or use a carrier that provides a tracking number. Please remember responsibility for the return is yours until the parcel reaches us. We recommend to mark the return as “returned goods” on any customs or postal forms and also outside the package.
* Once we have processed the return, you will receive a return confirmation email and you can then expect to receive a refund within 30 days.
* Refunds will be issued to the same payment method as used in the original purchase.
* Returns expenses are your responsibility, D O R M I K I D does not refund the cost of return shipping costs.
* Please note that additional duties, taxes or shipping costs, fee will not be refunded.
UNCOLLECTED ITEMS :
Shipping costs will not be refunded for uncollected items. Return shipment for uncollected items may be subject to additional taxes, costs or charges levied by customs or other parties, none of which will be refunded by DORMIKID.
DAMAGED IN TRANSIT / DEFECTIVE PRODUCTS
Important: At the time of the delivery and when the delivery man is present, we advice you to verify (or have the person who will receive your order verify) the state of the package and the items. If you encounter any problems (externally damaged package, missing item with respect to the delivery order, unusual sound, broken item...), you need to immediately notify the carrier in writing or refuse the package.
NO COMPLAINT PERTAINING TO THE CONDITION OF THE PACKAGE AND THE PRODUCTS WILL BE ACCEPTED BY DORMIKID AFTER!
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. D O R M I K I D staff takes every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at shop@dormikid.com about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items will take place as soon as possible, 30 days period after receiving the returned products. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the original purchaser’s used for the order in question to the value of the item at the time of purchase and any shipping costs incurred.